Shipping Policy
Quick Information:
- Order Cut-Off Time: Orders placed before 4:00 PM AEST will be handled for processing on the same business day.
- Order Processing Time: Typically, orders are processed within 1–3 days (Monday–Friday).
- Package Transit Time: It usually takes 4–6 days (Monday–Friday).
- Total Estimated Delivery Time: From purchase to arrival, delivery generally falls within 5–9 business days.
- Shipping Cost: Shipping to Australia is free of charge.
Handling Delays
Delivery may occasionally be delayed due to:
- High-volume periods or public holidays
- Severe weather conditions or natural events
- Operational or courier-related issues
Next Steps if Delayed
- Allow up to 3 extra days (Monday–Friday) beyond the estimated delivery period.
- If your order has not arrived after this period, contact support@abodaro.com so we can investigate and assist.
Order Cancellations
To cancel an order, please contact us immediately at support@abodaro.com. Cancellations are only possible if the order has not yet entered the processing stage. Once processing starts, cancellation cannot be accommodated.
Damaged or Incorrect Items
If your delivery arrives damaged or incorrect, email support@abodaro.com with the following:
- Your order number
- A description of the issue
- Photos showing the item and packaging
After review, you may choose either a replacement or a full refund.
Order Journey:
After completing your purchase, you will receive an email confirming your order and summarizing the details. Orders are typically processed within 1–3 days (Monday–Friday), during which they are picked, packed, and verified. Once your order has shipped, tracking information will be sent to you so you can follow its progress. Package transit usually takes 4–6 days (Monday–Friday), which means your order is generally expected to arrive within 5–9 business days from the date of purchase.